Privacy Policy

We at Astra Softech Pvt. Ltd. are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website.

Information We Collect

We may collect the following information:

1. Name, email address, and contact details
2. Details of your visits to our website and the resources that you access, including, but not limited to, IP address, browser type, and usage data, traffic data, location data, weblogs and other communication data.
3. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
4. Information is provided to us when you communicate with us for any reason.
5. Any other data you submit via forms, signups, or customer support

How we collect personal data

The ways we collect personal data may change from time to time and will be notified by updates to this policy. We may collect the personal data described above in a number of ways:

When you subscribe to any of our marketing channels

When you use our web based chat tool or messenger tools

When you visit our website and its subdomains as referenced above, and the landing pages of marketing campaigns that we may create and run from time to time

When you download a white paper available or other digital content from our website

When we receive business cards, emails and other documents from individuals containing such data

When you communicate with us so that we can make you a proposal or enter into a contract for our products/services either with us or one of our partners

When you respond to marketing campaigns

Sometimes we collect or purchase it from third parties, such as credit reference agencies, marketing agencies, market research companies, our suppliers, contractors, partners or consultants, group companies, public websites and public agencies. Such personal data falls into the same categories as those set out above in the section "What personal data we collect"

How We Use Your Information

We use the personal data that we collect to:

Keep internal records about our business, customers, suppliers, contractors, partners and prospects

Provide and improve our products and services including customer support and service delivery

Publish to you thought leadership, market intelligence, new products developments, offers and similar marketing information

Offer relevant information about our products/services and selected partners, which may be of interest

Work with our channel partners to bring our products and services to other markets or to develop, market and sell alternative products and services that make use of ours

Enable our subcontractors to support us in the delivery of our products and services

Perform other necessary functions related to the performance of contracts we enter into such as managing subscriptions, running a support desk or running credit checks

Enable our professional advisors to support us in the conduct of our business

Conduct market research by contacting you by email, chats, text, phone, or mail

Customize the content of our websites according to your role and page views

Obtain products and services from our suppliers

Send newsletters, offers, or updates (if opted-in) from Astra Softech, KnitOne and WrkWise

Comply with legal obligations

Sharing Your Information

We will never sell personal data to third parties. However, we may need to provide personal data we have collected to our group companies, partners, subcontractors, agents and suppliers to enable them to support us in the fulfillment of our contractual obligations or in the ordinary conduct of our business as described in the following paragraphs.

We may share your personal data with other companies within the organization for internal administrative purposes.

We may share your personal data with the following third parties or categories of third parties:

cloud computing and back-up services providers; and

service providers who provide us with cookie data analysis services.

Any third parties with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data. We will always ensure that any third parties with whom we share your personal data are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

We will also disclose your personal data to third parties:

where it is in our legitimate interests to do so to run, grow and develop our business:

we may disclose your personal data to any prospective buyer of our business or assets (and their advisers);

if all or relevant parts of our business assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;

in some circumstances, to actual or prospective investors in our business (and to their professional advisers);

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

to protect the rights, property, or safety of us, our staff, our customers, or other persons. This may include exchanging personal data with other organizations for the purposes of fraud protection.

We may also disclose and use anonymized, aggregated reporting and statistics about users of our website or our goods and services for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our users to be personally identified.

Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

International Transfers

As we operate globally, your data may be transferred to and processed in countries outside Nepal. By using our services, you consent to such transfers.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access the data we hold about you

Correct or delete your data

Withdraw consent

File a complaint with a regulatory authority

Cookies

We use cookies and similar technologies to improve your experience. You can control cookie settings through your browser.

Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.